Two factor authentication

Group S Online is protected by a double-checking process: Two Factor Authentication (TFA).

What is Two Factor Authentication ?

This is a two-step connection system.

1. Identification: you enter your username and password that you only know.
2. Authentication: you enter a single-use code that only you have.

How to get the one-time codes?

Install Google Authenticator on your computer, smartphone or tablet, the app will generate these one-time codes.

We also provide you 10 backup codes to be printed or saved in advance and stored.

How to initialize two factor authentication?

When first logging into your account, you will be asked to initialize the TFA. You will arrive on this screen:

Click Start.

1. Install the authentication application

Follow the steps on the screen:

💻 On your computer, install the Authenticator extension in your browser.

📱 On your smartphone / tablet, install Google Authenticator from Google Play Store (Android) or from App Store (Apple).

2. Set up your account

With Google Authenticator on your smartphone / tablet

1. Click "Start"

2. Choose your configuration method:

   Scan the QR code through the camera of your smartphone (recommended)

   or

   Fill in the number key above the QR-code

With Authenticator in your computer's browser

1. Click on the Authenticator extension
2. Click on 🖊️ then on ➕ to add your account

3. Choose your configuration method:

   Scan the QR code by clicking on the "QR Code Acquisition" button and capture the QR code

   or

   Click on "Manual Entry" and manually enter the number key above the QR-code

   

3. Enter the single-use code

In your application (smartphone / tablet) or extension (computer), you will see a 6-digit code that changes every 30 seconds. Insert this code in the field to complete the initialization of the TFA and click "Login"

What if I do not have my smartphone?

If you do not have your smartphone, you can:

• use the Authenticator extension of your browser to generate a code;
• log in using your identity card;
• use one of your 10 back-up codes.

How to renew my backup codes?

When you do not have many codes left, you can generate 10 new ones in My Account.

What if I do not have any backup codes?

If you no longer have backup codes, you can log in using your ID card.

How to install the eID software?

To install the software, follow the steps on eID Belgium.